At Next Logistics, we believe the future can be better if we make supply chains better.
At Next Logistics, we believe the future can be better if we make supply chains better.
After every completed delivery, customers can rate their experience directly through a mobile link or automated message. This gives you instant visibility into driver behavior, professionalism, and service quality - straight from the end customer.
Feedback is aggregated into performance dashboards, giving fleet managers a clear overview of each driver’s strengths and areas for improvement. Trend tracking over time helps identify training needs, high performers, and customer satisfaction patterns.
Low ratings or negative feedback trigger alerts to the operations team for fast response. Whether it’s resolving a complaint or coaching a driver, the system ensures that issues don’t go unnoticed - and that improvement actions are logged and tracked.
Adapt your feedback process to fit your business and your customers. Customize forms to ask about timeliness, driver behavior, package handling, or even specific service extras. Segment questions by service tier or region, and gather exactly the data you need to continuously refine your last-mile experience.
As soon as a review is submitted, automated notifications go out to team members based on severity, driver, or account. Quick alerts mean faster resolutions—like apologizing to a customer before they leave a public review, or recognizing an exceptional delivery moment while it’s still fresh.
Drivers can receive regular summaries of their feedback through the app or email—highlighting positive trends and areas for improvement. This transparency keeps drivers informed and engaged, while also encouraging professionalism and consistency with every delivery.
See the whole picture with dashboards that gather feedback from different areas like drivers, regions, customers, or time periods. Identify common problems like late arrivals or bad communication, keep an eye on NPS trends, and make smart adjustments to your training programs or delivery processes based on what you find.
Don’t just gather reviews - do something with them. Use a built-in workflow to assign follow-up tasks, keep track of actions taken, and note the results. Whether it’s reaching out to an unhappy customer or changing a procedure based on a frequent complaint, everything is documented for accountability and future use.
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